CON-SW-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco SMARTnet - Software Support and Updates - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, 24 x 7 access to TAC.
- One Hour Response Time
- 24 hours, 365 days
- No Hardware Replacement
- No Onsite Engineer
- Most equipment can be covered
CON-SNT-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco SMARTnet - No Engineer - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced by Next Business Day - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net SNT 8x5xNBD
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
- One Hour Response Time
- Next Business Day NBD
- 8 hours a day, 5 days a week
- NBD Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-SNTE-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco SMARTnet - No Engineer - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net SNTE 8x5x4
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.
- One Hour Response Time
- 8 hours a day, 5 days a week
- 4 Working Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-SNTP-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco SMARTnet - No Engineer - Fault reporting 24 Hours a day, 7 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net SNTP 24x7x4
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 hours.
- One Hour Response Time
- 24 hours a day, 7 days a week
- 4 Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-S2P-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco SMARTnet - No Engineer - Fault reporting 24 Hours a day, 7 days a week - Hardware replaced within 2 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 2 hours.
- One Hour Response Time
- 24 hours a day, 7 days a week
- 2 Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
- SLA Not available at all locations
CON-OS-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco SMARTnet - Engineer to install hardware - Fault reporting 8 Hours a day, 5 days a week - Software Support Major and Minor Updates - Hardware replaced by Next Business Day - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware installed by an Engineer on the next business day.
- One Hour Response Time
- Next Business Day NBD
- 8 hours a day, 5 days a week
- NBD Hardware Replacement
- NBD Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-OSE-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco SMARTnet - Engineer to install hardware - Fault reporting 8 Hours a day, 5 days a week - Software Support Major and Minor Updates - Hardware replaced within 4 hours from fault diagnosis - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware and onsite Engineer within 4 working hours.
- One Hour Response Time
- 8 hours a day, 5 days a week
- 4 Working Hours Hardware Replacement
- 4 Working Hours Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-OSP-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco SMARTnet - Engineer to install hardware - Fault reporting 24 Hours a day, 7 days a week - Software Support Major and Minor Updates - Hardware replaced within 4 hours from fault diagnosis - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware and onsite Engineer within 4 hours.
- One Hour Response Time
- 24 hours a day, 7 days a week
- 4 Hours Hardware Replacement
- 4 Hours Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
CON-PREM-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco SMARTnet - Engineer to install hardware - Fault reporting 24 Hours a day, 7 days a week - Software Support Major and Minor Updates - Hardware replaced within 2 hours from fault diagnosis - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware installed by an Engineer within 2 hours.
- One Hour Response Time
- 24 hours a day, 7 days a week
- 2 Hours Hardware Replacement
- 2 Hours Onsite Engineer
- Extended access to cisco.com
- Most equipment can be covered
- SLA Not available at all locations
CON-SSSNT-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco Solution Support - No Engineer - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced by Next Business Day - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net Soln Supp SSSNT 8x5xNBD
- Cisco Solution Support Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
- One Hour Response Time
- Next Business Day NBD
- 8 hours a day, 5 days a week
- NBD Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Includes Support for other vendor software
- Most equipment can be covered
CON-SSSNE-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco SMARTnet Solution Support - No Engineer - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net Solution Support Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.
- One Hour Response Time
- 8 hours a day, 5 days a week
- 4 Working Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Includes Support for other vendor software
- Most equipment can be covered
CON-SSSNP-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco SMARTnet Solution Support - No Engineer - Fault reporting 24 Hours a day, 7 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net Solution Support Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.
- One Hour Response Time
- 24 hours a day, 7 days a week
- 4 Working Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Includes Support for other vendor software
- Most equipment can be covered
CON-SSS2P-CPAK10G4
Annual Contract - Support for CPAK-100G-LR4-WS - Cisco SMARTnet Solution Support - No Engineer - Fault reporting 24 Hours a day, 7 days a week - Hardware replaced within 2 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
- Cisco Smart Net Solution Support Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 2 hours.
- One Hour Response Time
- 24 hours a day, 7 days a week
- 2 Hours Hardware Replacement
- No Onsite Engineer
- Extended access to cisco.com
- Includes Support for other vendor software
- Most equipment can be covered
- SLA Not available at all locations
